Dear {-Title-} {-EmbossedName-}, {-MemberTier-}{-IdNumber-}

Vietnam Airlines has been offering a special deal, entitled “Buy tickets online, double your miles”, to Lotusmiles members, whereby they receive double mileage when purchasing tickets online (at www.vietnamairlines.com, or via Vietnam Airlines mobile application) with eligible booking classes.

However, due to a system error, some of your flights with tickets bought not online have seen doubled award miles. Therefore, these transactions will be adjusted as follows:

The double mile award on your other tickets bought online (If any) remains unchanged.

We apologize for any inconvenience and are looking forward to your consideration.

Thank you.