Dear {-Title-} {-EmbossedName-}, {-MemberTier-}{-IdNumber-}

Lotusmiles members can buy tickets on VN-coded flights operated by Vietnam Airlines using Cash & Miles.

Miles can be used for paying partially or fully the value of the ticket, while they cannot be used for payment of taxes, fees and other surcharges.

The minimum mileage required for the ticket purchase is 1,000 miles per passenger per flight sector.

Tickets bought by Cash & Miles are eligible for earning miles as per Lotusmiles Program policy.

Notes:

• Voluntary refund: Miles cannot be refunded.

• Involuntary refund: Miles used to purchase tickets will be refunded, in line with the ticket handling principles of the Conditions of Carriage posted on the website www.vietnamairlines.com.

• Lotusmiles member can use Cash & Miles to buy tickets for accompanying persons if they all share a reservation code with the member. The passengers must travel together throughout the journey (Splitting the reservation code is not allowed).

• The value of the miles used in Cash & Miles payment is determined at the time of ticket purchase, flight date, itinerary, booking class and the selling channel.

• Members can use miles to cover the seat selection service and prepaid baggage while buying ticket using Cash & Miles (pending availability).

• When filling in personal information to buy ticket, members should keep intact the Lotusmiles card number field in the “Passenger information” and refrain from entering the frequent flyer number issued by other SkyTeam member airlines.