Starting from January 2025, Million Miler, Platinum and Gold members of Vietnam Airlines can enjoy an enhanced call center service. When calling the 1900 1800 hotline, in addition to inquiries related to the Lotusmiles Program, members will now receive assistance with ticket information, booking, and other airline services. This eliminates the need to call the 1900 1100 hotline for these requests, as was previously required.
The 1900 1800 hotline is equipped with the highest priority setting to recognize calls from members based on the phone numbers registered in their accounts. If a call is not immediately connected, the call center agents will return the call within a maximum of 60 minutes.
As Lotusmiles wishes to increasingly improve the service quality to our frequent flyers, the program’s one-stop new service will create the most convenience for members each time they contact Vietnam Airlines.
Our sincere thanks to you for your trust and accomplishments to Vietnam Airlines and Lotusmiles.