Dear Member {-EmbossedName-}, {-MemberTier-}{-IdNumber-}

Lotusmiles would like to send you a warmest greeting!

Lotusmiles would like to send you warmest greetings!

During the member’s transactions audit process, Lotusmiles realized that your account might be managed by someone else because the redemption activities and payment of award tickets were made by another person.

According to the Lotusmiles regulation, to ensure member’s account safety, your account’s redemption function is temporarily suspended and will be reactivated within a maximum of 3 working days after Lotusmiles receive all verification information.

In order to verify your account, kindly provide us a copy of 2-sided identity card or passport and confirm the following information from your registered email address to our mailbox: {PROMO_CODE_1}

	Subject: [KSTK] Lotusmiles account verification request;
	Mailing address;
	Mobile phone number;
	Details of redemption activities.

We sincerely apologize for any inconvenience and hopes you will continue to accompany and support Vietnam Airlines and Lotusmiles.