Dear Member {-EmbossedName-}, {-MemberTier-}{-IdNumber-}

During our regular flight data-checking process, Lotusmiles noticed that there were some tickets which were credited miles into your account had unusual behaviors. It is possible that your Lotusmiles membership was used and registered on the reservations of other passengers with the same name.

In order to verify your flight activities, kindly provide us a copy of your 2-sided identity card or passport and confirm the following information from your registered email address to our mailbox: {PROMO_CODE_1}

	Subject: [KSTK] Lotusmiles account verification request;
	Mailing address;
	Mobile phone number;
	Some specifics of flight/itinerary documents of your earned mile flights will be required when you contact Lotusmiles

The redemption function on your member’s account is temporarily suspended while waiting for your response and will be reactivated within 3 working days after Lotusmiles receives relevant documents.

We sincerely apologize for any inconvenience caused.

We hopes you will continue to accompany and support Vietnam Airlines and Lotusmiles.