Announcement on Lotusmiles Membership Tier Adjustment

Dear [TITLE] [EMBOSSED_NAME], [TIER][ID_NUMBER]

The Lotusmiles Program would like to inform you of the adjustment to your membership tier from June 1, 2024 to June 30, 2025 as follows:

During the qualifying period from May 1, 2023 to May 31, 2024, you have accumulated [PROMO_CODE_1] qualifying miles and [PROMO_CODE_2] qualifying segments, corresponding to the [TIER_NAME] tier, effective from June 1, 2024 to June 30, 2025. However, because of an unexpected system error, your [PROMO_CODE_3] membership tier was automatically extended.

The program has made necessary system adjustments, so your new tier will be [TIER_NAME].

Should you require any assistance, please feel free to contact Lotusmiles Contact Center (working hours: 24/7).

Telephone

• For calls inside Vietnam: 1900 1800
• Inbound call to Vietnam: +84 24 38320320

Email

• vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, Gold members) 
• lotusmiles@vietnamairlines.com (Titanium, Silver and Registered members) 

We sincerely apologize for any inconvenience caused and look forward to your sympathy.