Vietnam Airlines partially transfers check-in at Paris’ Charles de Gaulle Airport in France from Terminal 2E to Terminal 2F as of May 31, 2024 (Paris time, France).
Therefore, Vietnam Airlines Economy class passengers (except Lotusmiles Million Milers, Platinum members and Skyteam Elite Plus members) should check-in at Zone 3 in Terminal 2F until further notice.
Business Class passengers, Lotusmiles Million Milers, Platinum members and Skyteam Elite Plus members can choose to check in at Terminal 2E (as before), or at Zone 2 in Terminal 2F.
For the best experience, Vietnam Airlines encourages passengers to use the online check-in service at the website www.vietnamairlines.com, its app or at airport kiosks.
It should be especially noted that in case the flight departs from gate M of Terminal 2E, passengers at Terminal 2F will travel to this gate by bus, with travel time of 30-40 minutes excluding the bus waiting time.
For more detailed information and support, please visit the website www.vietnamairlines.com; Vietnam Airlines app; Zalo: https://zalo.me/3149253679280388721; The airline’s’ official Facebook fanpage fb.com/VietnamAirlines; Booking offices, official agents and Customer Care Hotline 1900 1100.
For passengers in France, please contact Vietnam Airlines France Branch on the 5th floor, 5 rue Sextius Michel 75015, Paris, France; Phone: +33 (0) 892 477 000 or Customer Care Hotline for overseas customers: +84 243 8320 320.