Lotusmiles to Make Changes to Regulations

Dear %%=UPPERCASE(v(@Salutation))=%% %%=UPPERCASE(v(@FullName))=%%, %%=Uppercase(v(@CurrentTierChar))=%%%%=v(@CardNumber)=%%

Lotusmiles, Vietnam Airlines’ frequent flyer program, will introduce the following changes to its existing policies as of September 1, 2024.

Card tier ranking incentive for senior members

Lotusmiles members aged 60 and over will be entitled to a 20-percent discount of qualifying miles/segments on the Platinum, Gold and Titanium card tier ranking criteria. Members should send an email requesting a card tier upgrade to the Lotusmiles Membership Care Center with their identification documents (passport or ID card).

Family Account expansion

The Family Account membership is now extended to daughter-in-law, son-in-law, stepfather, stepmother.

Family Account members under the new regulation will include: Biological parents, Parents-in-law, Adoptive parents/legally recognized guardians, Wife or Husband, Biological children, Adopted children, Daughter-in-law/ Son-in-law, Stepfather/Stepmother recognized by law.

Mileage accrual factor increase

The mileage accrual rate for Economy Flex tickets on Vietnam Airlines flights will increase to 1.10 from 1.00 previously. With the new policy, members will have the opportunity to accumulate more qualifying miles and bonus miles.

Lotus Lounge entry reward

Million Milers can get Lotus Lounge rewards for up to three people. Platinum and Gold members can get rewards for one person.

The mileage deduction level applied to Lotus/Business Lounges at Vietnam-based airports:

• Domestic flights in Vietnam: 2,500 miles/person/flight
• International flights: 4,500 miles/person/flight

In case of getting rewards for people not on the reward list: A 20-percent of mileage will be charged as per regulations.

Lower minimum of purchased qualifying miles/segments

Lotusmiles members can buy the qualifying miles/segments to upgrade/renew cards with a minimum of 1,000 miles or 1 qualifying segment, down from the previous minimum of 2,000 miles or 2 qualifying segments.

Higher unit prices for transferring, extending and restoring miles

The unit prices in Vietnam’s market will be raised as follows:

• Transferring bonus miles: VND 220,000/1,000 miles.
• Fee for converting bonus miles to qualifying miles/segment: VND 220,000/transaction.
• Extending expiring miles: VND 110,000/500 miles.
• Restoring expired miles: VND 110,000/500 miles.

The transfer, extension, and restoration prices in markets outside Vietnam remain unchanged.

Million Milers’ Membership Card Reissuance Fee

Million Miler members are entitled to the top benefit level for life, and have a 5-year Million Miler card issued free of charge. After 5 years, members can have a new card issued free of charge. In case the card reprint is needed before the 5-year period, the issuing fee will be as follows:

• In Vietnam: VND 9 million/card/time
• Outside Vietnam: USD 400/card/time.
• The card reissuing time is within 30 days.