Starting from October 15, 2025, Vietnam Airlines officially introduces its Check-in Lounge service at Terminal 3 – Tan Son Nhat International Airport. This is the first of its kind in Vietnam, designed exclusively for premium customers including VIPs, CIPs, Lotusmiles Million Milers, Business Class passengers and Platinum members.
A Premium and Exclusive Check-in Experience
The Check-in Lounge is a dedicated private space for completing flight procedures, tailored specifically for high-end customers. Here, passengers can enjoy 5-star service standards from the very moment they arrive at the airport.
With a private entrance, completely separate from public areas, the Check-in Lounge ensures absolute privacy and comfort. Passengers do not need to wait in queues; instead, they can relax in an elegant check-in space while a dedicated service team takes care of all check-in procedures and provides personalized assistance. This creates an exclusive and seamless experience, similar to being welcomed in the lobby of a luxury hotel.
A Strategic Touchpoint in the 5-Star Journey
Unlike traditional priority check-in counters, the Check-in Lounge not only saves time but also serves as a strategic touchpoint in Vietnam Airlines’ 5-star service journey, helping retain premium customers and enhancing the airline’s brand value.
Elegant Design and Premium Facilities
Covering an area of over 270 square meters, the Tan Son Nhat Check-in Lounge is conveniently located right next to the first entrance of Terminal 3. The space is designed with sophisticated and elegant aesthetics, reflecting the distinctive image and brand identity of Vietnam Airlines.
The Lounge features 6 private check-in counters and 68 comfortable seats, offering a luxurious and private atmosphere where passengers can relax and complete procedures quickly and conveniently.
Vietnam Airlines’ Commitment to World-Class Standards
Mr. Dang Anh Tuan, Executive Vice President of Vietnam Airlines, shared:
“We expect the Check-in Lounge to become a special highlight in our passengers’ journey from the very moment they arrive at the airport. More than just a place for check-in, it is a luxurious and private space where our valued customers can truly feel appreciated, comfortable, and pampered.”
The introduction of the Check-in Lounge at Terminal 3 of Tan Son Nhat Airport marks another step for Vietnam Airlines toward international 5-star service standards. Common among leading global airlines, this model reinforces Vietnam Airlines’ commitment to delivering premium flying experiences worthy of the National Flag Carrier, while elevating its position on the global aviation map.
Through the Check-in Lounge, Vietnam Airlines is redefining the ground experience for its customers – pioneering this model in Vietnam and demonstrating its determination to reach the highest international standards and enhance the national brand.