Vietnam Airlines and Vietcombank would like to inform you that an error occurred in the mileage accrual process for Vietcombank Vietnam Airlines American Express (Lotusmiles Amex) credit cardholders.

Due to a system issue, the bonus miles were incorrectly credited for transactions made between July 2, 2025, and July 23, 2025.

To ensure accurate mileage accrual, Vietnam Airlines and Vietcombank will proceed with necessary adjustments to the affected mileage balance.

We sincerely apologize for any inconvenience this may have caused.

For further assistance or clarification, please contact:

• 1900 54 54 13 (for Classic/Gold Amex cardholders)
• 1800 1565 (for Platinum Amex cardholders)

Thank you very much for your kind understanding and cooperation 

Sincerely,
Vietnam Airlines & Vietcombank