Vietnam Airlines

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The introduction of Lotusmiles Pay was one of the most notable highlights of the year. Members can enjoy a wide range of benefits, including:

Earning award miles on every spending transaction.
Accumulating qualifying miles toward tier upgrade or status renewal (Platinum, Gold, Titanium) upon meeting eligibility criteria.
Exclusive privileges within the Vietnam Airlines ecosystem and partner network.
Convenient, secure, and smart payment solutions.

Lotusmiles Pay delivers a brand-new experience, seamlessly connecting loyalty rewards with modern financial services.

Loyalty & Engagement Forum – VNA LEF 2025

In 2025, Lotusmiles successfully hosted the Loyalty & Engagement Forum – VNA LEF 2025 for the first time. The event brought together strategic partners and leading experts in aviation, technology, and service industries. Key highlights:

Expert presentations on topics such as the “monetary value” of loyalty points, the power of co-branded cards, and the application of AI in personalizing premium customer experiences.
Panel discussions on technology, big data, and personalization trends in loyalty programs.

VNA LEF 2025 reaffirmed Lotusmiles’ commitment to a customer-centric philosophy, reinforcing its position as a leading loyalty program in the region.

Golf Event in Appreciation of Elite Members and Partners

One of the standout activities of the year was the Vietnam Airlines Lotusmiles Invitational 2025 Golf Tournament, exclusively organized for elite members and important partners.

The event offered:

A premium sporting and networking platform.
High-end service experiences aligned with the Vietnam Airlines brand.
Attractive prizes for outstanding players.

The tournament underscored Vietnam Airlines’ dedication to delivering exceptional value – not only in the air, but also in members’ lifestyles.

Successful Hosting of SkyTeam LAG 2025

Vietnam Airlines was honored to host the SkyTeam Loyalty Advisory Group (LAG) Meeting 2025 in Hanoi on 29-30 September 2025, welcoming loyalty program leaders from SkyTeam member airlines.

Participants reviewed the alliance’s achievements over the past year and discussed key collaborative initiatives such as Next Level Accrual (modernizing mileage accrual processes) and Intermodal Journey (expanding seamless multi-modal travel), enhancing overall customer benefits.

Expansion of the Partner Ecosystem

In 2025, Lotusmiles expanded its partner network through new collaborations, including:

Financial institutions: Asia Commercial Bank (ACB), Maritime Bank (MSB).
Airline partner: Etihad Airways (EY).
Hospitality & lifestyle: Accor, MeliáRewards, Wink Hotels.
Other partners: Lotus eSIM, eSIM Kolet, LynkiD.

Members now enjoy even more flexible and convenient options to earn and redeem miles.

Members’ Contributions to Community Projects

In 2025, thanks to the generous contributions of 3,056 members through the program “Donate Miles with Love – Nurture Happiness and Green” a total of 10 million miles were donated to humanitarian organizations such as Operation Smile, Facing The World, Vietnam Children’s Fund, Gaia, and RED. These miles supported travel for doctors and healthcare professionals in need.

On behalf of families facing difficult circumstances, we sincerely thank our members for your compassion and invaluable generosity.

Lotusmiles Honored with Three Prestigious Awards

With the strong support of our members and the achievements of the past year, Lotusmiles was proudly recognized with three major awards:

These honors are a meaningful recognition of our continuous efforts to enhance the member experience every day.

Lotusmiles sincerely thanks you for your trust and companionship throughout our journey of growth and new milestones.

Entering 2026, we remain committed to expanding benefits, strengthening our ecosystem, and upgrading digital experiences to deliver the highest level of satisfaction to our valued members.