The Lotusmiles Program would like to extend our sincere greetings and appreciation for your continued trust in choosing to travel with Vietnam Airlines.

During our transaction review process, we have identified that your account may have been accessed or managed by another individual, as award redemption transactions and the payment of taxes and fees for award tickets appear to have been conducted by someone other than the account owner.

To ensure the security of your Lotusmiles account, the reward redemption function has been temporarily suspended pending verification.

To support the verification process, we kindly request that you provide a photo of your identification document (both sides of your Citizen ID card or the passport page containing your photo), along with confirmation of your phone number, email address, and mailing address at your earliest convenience. This will enable us to proceed with the necessary checks and continue assisting you with account verification.

For any assistance or inquiries, please contact the Vietnam Airlines Customer Care Center.