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Important update regarding your Lotusmiles
member account
Dear %%=UPPERCASE(v(@Salutation))=%% %%=UPPERCASE(v(@FullName))=%%, %%=Uppercase(v(@CurrentTierChar))=%%%%=v(@CardNumber)=%%
We are reaching out to inform you of a temporary technical issue regarding the recognition of your Lotusmiles membership number on our partner airlines’ systems.
Our technical team is working diligently to resolve this, and we anticipate the system will be fully restored within May 2026. We sincerely apologize for any inconvenience this may cause to your travel experience during this time.
In the meantime, if you have upcoming travel plans with our partner airlines and wish to ensure your elite benefits are fully recognized, we are pleased to offer an immediate solution. We can provide you with a new membership number with the same profile and tier privileges as your current one.
If you would like to proceed with this option, please reply to this email to confirm. Our team will process your request promptly to support your journey.
We appreciate your patience and look forward to welcoming you on board your next flight with Vietnam Airlines.
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