Vietnam Airlines
Vietnam Airlines Promotion

Dear %%=UPPERCASE(v(@Salutation))=%% %%=UPPERCASE(v(@FullName))=%%, %%=Uppercase(v(@CurrentTierChar))=%%%%=v(@CardNumber)=%%

Dear %%Title%% %%FullName%%, %%CardNumber%%

On %%Date%%, you enrolled in the Lotusmiles Program and were credited with 3,000 bonus miles.

Upon review, Vietnam Airlines has identified an error in the mileage crediting process. Under the policy applicable at the time of your enrollment, new members are entitled to 1,000 bonus miles.

We sincerely apologize for any inconvenience this may have caused.

To ensure compliance with the Lotusmiles Program policy, Vietnam Airlines will adjust your account by deducting the 2,000 bonus miles credited in excess of the applicable entitlement.

Should you require further information or assistance, please contact the Lotusmiles Customer Care Center:

Thời gian Contact information
 
01 Hotline (24/7):
Within Vietnam: 1900 1800
From overseas: +84 24 3832 0320
  02 Email:
lotusmiles@vietnamairlines.com 

Vietnam Airlines sincerely appreciates your understanding and cooperation. 

Useful Information

Choose Your Preferred Seat Early and Enjoy Your Membership Benefits.

Depending on your Lotusmiles membership tier and fare conditions, you may enjoy complimentary seat selection or discounts of up to 50% on seat selection fees…

 

LotuStudentsLet dreams take flight with young minds

Special Offers for Students: Enjoy up to 10% off airfares, an additional baggage allowance, and complimentary first ticket change…

 

Yours sincerely,

 
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Lotusmiles Member Care Center
Call in Vietnam: 1900 1800 | Call from abroad: +84 24 38320320

Email
Million Miler, Platinum & Gold members: vip.lotusmiles@vietnamairlines.com
Titanium, Silver & Registration members: lotusmiles@vietnamairlines.com

Vietnam Airlines
200 Nguyen Son street, Bo De ward, Hanoi City, Vietnam | ☎: +84 24 38732732
www.vietnamairlines.com

Flight Booking
Call in Vietnam: 1900 1100 | Call from abroad: +84 24 38320320
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