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Dear %%=UPPERCASE(v(@Salutation))=%% %%=UPPERCASE(v(@FullName))=%%, %%=Uppercase(v(@CurrentTierChar))=%%%%=v(@CardNumber)=%%
Dear %%Title%% %%FullName%%, %%CardNumber%%
On %%Date%%, you enrolled in the Lotusmiles Program and were credited with 3,000 bonus miles.
Upon review, Vietnam Airlines has identified an error in the mileage crediting process. Under the policy applicable at the time of your enrollment, new members are entitled to 1,000 bonus miles.
We sincerely apologize for any inconvenience this may have caused.
To ensure compliance with the Lotusmiles Program policy, Vietnam Airlines will adjust your account by deducting the 2,000 bonus miles credited in excess of the applicable entitlement.
Should you require further information or assistance, please contact the Lotusmiles Customer Care Center:
 Contact information
01 Hotline (24/7):
Within Vietnam: 1900 1800
From overseas: +84 24 3832 0320 |
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02 Email:
lotusmiles@vietnamairlines.com |
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Vietnam Airlines sincerely appreciates your understanding and cooperation.
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