Enhancing security for personal accounts, including your personal Lotusmiles account, is essential in the era of digital economy when e-commerce develops rapidly and online transactions have become increasingly popular.
In order to secure member’s accounts, please change the password for your Lotusmiles account according to the following mandatory rules:
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Password must be changed at least once a year, since your last password change |
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Set a strong password comprising at least 8 characters, including at least 1 uppercase letter, 1 lowercase letter, 1 digit and 1 special character. |
Members who have not changed their password since May 2021 (the time Lotusmiles changed the system) should change password of their account.
Vietnam Airlines’ Lotusmiles Program always aims at applying advanced technology to protect members’ personal data and account details.