Your Digital Membership Card – Seamless Access to Every Privilege
In line with the trend toward digital transformation and sustainable development, from 01 September 2026, Vietnam Airlines will gradually discontinue the issuance of physical Lotusmiles membership cards according to the schedule. Members are kindly requested to use the digital card on the Vietnam Airlines or Lotusmiles app to continue enjoying their membership benefits.
Simply present your card on your mobile phone to enjoy benefits according to your membership tier:
- Priority check-in at SkyPriority counters.
- Baggage privileges: priority baggage tags and additional baggage allowance.
- Access to Lotus Lounge or Business Class Lounges.
- Earn miles every time you fly or use services from partners…
Click here to learn more about the benefits of each membership tier.
To ensure uninterrupted use, members only need to:
- Update to the latest version of the Vietnam Airlines or Lotusmiles app.
- Sign in to your Lotusmiles account to use your digital membership card.
| Membership Tier | Effective Date |
|---|---|
| Titanium | From 01 September 2026 |
| Gold | Expected to take effect from 01 November 2026 |
| Platinum | Expected to take effect from 01 January 2027 |
To accommodate members’ diverse needs, Vietnam Airlines will continue to support physical card issuance and apply the following fees:
Fee of VND 50,000* or redeem 500 miles.
Fee of VND 500,000* payment made in Vietnam, or USD 20 payment made outside Vietnam, or redeem 5,000 miles.
* Please note: Fees charged in Vietnam are exclusive of VAT.
From September 2026, Titanium members may log in to the website or Lotusmiles app, go to Request Physical Card to register for a physical card if needed. Gold and Platinum members will follow the corresponding schedule.
Service time: 24/7
- Within Vietnam: 1900 1800
- From overseas to Vietnam: +84 24 3832 0320
- vip.lotusmiles@vietnamairlines.com (for Million Miler, Platinum, and Gold members)
- lotusmiles@vietnamairlines.com (for Titanium, Silver, and Registered members)
Update to the latest version of the Vietnam Airlines or Lotusmiles app to always carry your digital membership card and fully enjoy Lotusmiles privileges on every journey.
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