Lotusmiles Program would like to announce that, in order to ensure members’ benefits and to enhance security for all Lotusmiles accounts, from August 15, 2018, when contacting our program, members are kindly requested to observe the following steps:
• Use your registered phone number to reach our Call Center;
• Use your registered email to reach Lotusmiles email.
A Lotusmiles member wishing to authorize another person to conduct all transactions relating to his/her own Lotusmiles account is kindly requested to submit to Lotusmiles Program an Authorization Letter here.