Changes in Lotusmiles award ticket fees

Lotusmiles Program would like to inform of several changes to the fees applied to award tickets as of July 5, 2018.

1. Adjusting the Service Fee:
• The service fee is no longer levied on tickets issued at www.vietnamairlines.com and via Vietnam Airlines mobile apps (Previously, the fees were VND 50,000/domestic ticket and USD 7/international ticket);
• For tickets issued at Vietnam Airlines booking office: The fee collection remains unchanged.

2. Adding the System Management Fee: Applied only to Economy-class award tickets for flights operated by Vietnam Airlines, or on hard-blocked seats flights with designated carrier code VN on ticket. Details are as follows:

• Award tickets issued at booking offices in Vietnam: Applied to all routes;
• Award tickets issued at booking offices abroad: Not applied;
• Award tickets issued at website/Vietnam Airlines mobile apps: Applied to all domestic flights within Vietnam and to international routes with departure from Vietnam. 

The System Management Fee will be collected as follows:

These fee changes are also applied to the purchased Economy Classic and Economy Lite tickets.

Please call Lotusmiles Contact Center for more details.