Passengers flying between Hanoi and Ho Chi Minh City on Jetstar Pacific from April 16, 2020 can enjoy the same standard and quality of services as those on Vietnam Airlines flights. The standard applies to customers who buy Vietnam Airlines tickets and board on codeshare flights operated by Jetstar Pacific. The codeshare flight code is indicated as VN* on the ticket, Vietnam Airlines website and at agents and ticketing offices, attached by a note “Operated by Jetstar Pacific”.
Specifically, passengers taking Vietnam Airlines-Jetstar Pacific codeshare flights between Hanoi and Ho Chi Minh City will enjoy the same ground and air service standard as that on Vietnam Airlines flights, including one 23-kg piece of luggage or 32kg of free luggage, depending on the booking class, and a free drink on the flight. Lotusmiles members are entitled to enjoy all privileges, including mile accumulation, redemption for award tickets and other priority service benefits.
In the period from April 16 to June 30, 2020, one return flight daily between Hanoi and Ho Chi Minh City is scheduled under the codeshare operation by Jetstar Pacific and Vietnam Airlines. These flights follow the strictest epidemic prevention regulations, with the crew wearing full-body protective gear, while passengers must make ugh health declaration, have their body temperature checked before boarding and use masks throughout the journey. The aircraft get disinfected before being exploited.
For more information, Vietnam Airlines passengers can visit the website www.vietnamairlines.com, the official Facebook page at www.facebook.com/VietnamAirlines, contact Vietnam Airlines ticket offices nationwide or Customer Care Call Center at 1900 1100.
Jetstar Pacific passengers can access the website www.jetstar.com/vn, the official Facebook page at www.facebook.com/JetstarVN or contact Customer Care Call Center at 1900 1550.