Lotusmiles Program would like to announce the following changes to the fees applicable to domestic award tickets in place from May 26, 2021:
– The rebooking fee (VND 600,000) in peak seasons is now abolished.
On the other hand, in order to create a habit for passengers to notify the carrier in advance when their plan changes, Vietnam Airlines applies the following no-show fee:
• VND 500,000/time in Vietnam, or
• USD 25/time outside Vietnam.
The no-show fee applies to any changes in passenger’s ticket reservation (re-booking date/time, rerouting, cancellation…) made within three hours before the departure time, or in case a passenger does not show up at the airport to take his/her flight.
In order to avoid incurring additional costs, please remember to change the flight date/time of the award ticket at least three hours before the departure time.
The policy applies to award tickets issued or exchanged as of May 26, 2021.