Vietnam Airlines would like to announce that the Passenger Service System (PSS) migration has been successfully completed and the following functions have resumed normal operation.
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Ticket booking, purchase, refund/change… on Vietnam Airlines’ website, the app, as well as at ticket offices and agents; |
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Online check-in and airport check-in; |
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Mile accumulation, mile redemption for rewards (air tickets, service upgrades, extra baggage, Lotus Lounge vouchers, airport-based sales of service upgrade and baggage), mile purchase/transfer, purchase of membership lucky numbers, as well as the function allowing ticket purchase using Cash & Miles of Lotusmiles program. |
For booking and ticketing enquiries, please visit the website www.vietnamairlines.com, Vietnam Airlines app, contact ticket offices, agents or the 24/7 Call center:
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- Domestic call in Vietnam: 1900 1100
- Inbound call to Vietnam: +84 24 38320320
For Lotusmiles service support, please contact Lotusmiles Contact Center (working hours: 24/7):
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Telephone |
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- Domestic call in Vietnam: 1900 1800
- Inbound call to Vietnam: +84 24 38320320
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- Vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold Members)
- Lotusmiles@vietnamairlines.com (Titanium, Silver, Registered Members)
Your understanding and cooperation are highly appreciated.
We thank you for your trust and support for Vietnam Airlines and Lotusmiles.