Lotusmiles sincerely thanks you for your continued trust and companionship with Vietnam Airlines over the years.
To ensure the security of your Lotusmiles account, please do not share your login information with others and regularly monitor the accrual and redemption of your miles.
If you notice any miles credited or deducted for transactions not initiated by you, such as flight activities, bank card spending or member referral activities, please promptly notify the Lotusmiles Program so that we can investigate and take necessary preventive measures.
To avoid unnecessary risks, we kindly advise you to verify any information through the official communication channels of Vietnam Airlines/Lotusmiles, our customer service hotline or Vietnam Airlines’ branches if you receive any offers related to membership card purchases or Lotusmiles products on the market.
Lotusmiles looks forward to continuing to serve and accompany you on your upcoming journeys.