As we welcome New Year 2026, the Lotusmiles Program would like to extend our warmest wishes to you for good health, happiness, and continued success.
The year 2025 has come to a close, leaving behind many memorable milestones. With a strong spirit of innovation and a constant commitment to elevating customer experience, Lotusmiles enjoyed a year of remarkable progress, proudly accompanying you on meaningful journeys. Let us take a moment to look back at the key highlights of the past year.
Lotusmiles App – A Breakthrough Digital Experience
The year 2025 marked the official launch of the Lotusmiles App, featuring a new and more modern interface.
In addition to account management and reward redemption features, the app introduces a variety of engaging mini-games, allowing members to enjoy entertainment while earning award miles and valuable rewards, such as Lotus Walk, Lucky Wheel, and Luggage Voyage. This marks an important step in Lotusmiles’ digital transformation journey, bringing the program closer to meeting every aspect of members’ lifestyle needs.
|
Launch of the International Payment Card – Lotusmiles Pay The introduction of Lotusmiles Pay was one of the most notable highlights of the year. Members can enjoy a wide range of benefits, including:
Lotusmiles Pay delivers a brand-new experience, seamlessly connecting loyalty rewards with modern financial services.
 |
|
Loyalty & Engagement Forum – VNA LEF 2025 In 2025, Lotusmiles successfully hosted the Loyalty & Engagement Forum – VNA LEF 2025 for the first time. The event brought together strategic partners and leading experts in aviation, technology, and service industries. Key highlights:
VNA LEF 2025 reaffirmed Lotusmiles’ commitment to a customer-centric philosophy, reinforcing its position as a leading loyalty program in the region.
|
|
Golf Event in Appreciation of Elite Members and Partners
One of the standout activities of the year was the Vietnam Airlines Lotusmiles Invitational 2025 Golf Tournament, exclusively organized for elite members and important partners. The event offered:
The tournament underscored Vietnam Airlines’ dedication to delivering exceptional value – not only in the air, but also in members’ lifestyles.
|
|
Successful Hosting of SkyTeam LAG 2025 Vietnam Airlines was honored to host the SkyTeam Loyalty Advisory Group (LAG) Meeting 2025 in Hanoi on 29-30 September 2025, welcoming loyalty program leaders from SkyTeam member airlines. Participants reviewed the alliance’s achievements over the past year and discussed key collaborative initiatives such as Next Level Accrual (modernizing mileage accrual processes) and Intermodal Journey (expanding seamless multi-modal travel), enhancing overall customer benefits.
|
 Expansion of the Partner Ecosystem
In 2025, Lotusmiles expanded its partner network through new collaborations, including:
Members now enjoy even more flexible and convenient options to earn and redeem miles.
|
|
Members’ Contributions to Community Projects  In 2025, thanks to the generous contributions of 3,056 members through the program “Donate Miles with Love – Nurture Happiness and Green” a total of 10 million miles were donated to humanitarian organizations such as Operation Smile, Facing The World, Vietnam Children’s Fund, Gaia, and RED. These miles supported travel for doctors and healthcare professionals in need. On behalf of families facing difficult circumstances, we sincerely thank our members for your compassion and invaluable generosity. |
|
Lotusmiles Honored with Three Prestigious Awards With the strong support of our members and the achievements of the past year, Lotusmiles was proudly recognized with three major awards:
These honors are a meaningful recognition of our continuous efforts to enhance the member experience every day.
|
|
Lotusmiles sincerely thanks you for your trust and companionship throughout our journey of growth and new milestones. Entering 2026, we remain committed to expanding benefits, strengthening our ecosystem, and upgrading digital experiences to deliver the highest level of satisfaction to our valued members.
|