Dear %%TITLE%% %%FullName%%, %%CurrentTierChar%%%%CardNumber%%

Due to an error during the data update process, the information regarding the remaining tier segments/tier miles in the email sent earlier was inaccurate. Lotusmiles would like to correct the information and provide the updated details below:

From now until %%data 4%%, you need %%data 1%%(*) more tier segment(s) or %%data 2%% more tier miles to renew your %%data 3%% membership for another 12 months and continue enjoying exclusive Lotusmiles privileges.

Under the new tier qualification criteria effective from 01/07/2026, members will be eligible for Platinum, Gold, and Titanium tier renewal or upgrade upon meeting either one of the following requirements: 

Note: The tier miles qualification criteria remain unchanged.

(*) The remaining tier segment(s) required for your membership renewal have been calculated in accordance with the new tier qualification policy effective from 01/07/2026.

To maintain your membership tier, you may:
  Take flights with Vietnam Airlines and partner airlines;
  Purchase tier miles/segments from Lotusmiles. Please stay updated with our monthly promotional offers here.

Useful Information

Choose Your Preferred Seat Early and Enjoy Your Membership Benefits.

Depending on your Lotusmiles membership tier and fare conditions, you may enjoy complimentary seat selection or discounts of up to 50% on seat selection fees…

 

Yours sincerely,

 

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Lotusmiles Contact Center
Dialing in Vietnam: 1900 1800
Call to Vietnam: +84 24 38320320
Email
Million Miler, Platinum & Gold members:
Email: vip.lotusmiles@vietnamairlines.com
Titanium, Silver & Registered members:
Email: lotusmiles@vietnamairlines.com
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